The process
How the referral works
Three steps, about two minutes of your time, and no cost to you at any point.
1. You tell us what's happening
Call, text, or use the form. What helps most: your city or ZIP, a phone number that reaches you, and a sentence or two about what you're seeing or smelling. If you know when it started or what happened before it started — a storm, a freeze, a leak, a water bill that jumped — say so. Thirty seconds of context saves a wasted trip.
If water is actively running right now, call rather than type. Shut the water off first.
2. We hand it to a contractor
We pass your details to an independent mold contractor who works your part of McLennan County. They call you directly, usually the same day. On normal weeks that's fast. In the week after a big hail event or a hard freeze, every restoration company between Hillsboro and Temple is buried, and we'll tell you if that's what's happening.
3. You decide
They come look, they tell you what they found, they quote it. You hire them or you don't. We're not part of that conversation, we don't set the price, and we don't take a percentage of your job. If you don't like them, tell us and we'll pass it to someone else.
Get matched with a mold contractor
Tell us what's going on. We'll pass it to a mold contractor working in your area — usually the same day.
What to ask whoever shows up
These five questions separate a real contractor from a salesperson, and they work in any market.
"What's your TDLR license number?" If the job is 25 contiguous square feet or more, Texas requires licensed work. Ask for the number and look it up on the state's public search. A contractor who is licensed will hand it over without hesitating.
"Where did the water come from?" The most important question on the list. If nobody can answer it, nobody has diagnosed anything, and any work done will need doing again.
"How many square feet are affected?" This determines the scope, the price, and whether Texas licensing rules apply. A specific number is a good sign. A shrug is not.
"Who's doing the clearance test?" On licensed jobs it has to be an independent assessor, not the remediation company. Any answer that involves the same company doing both is a problem worth raising.
"What's in the price and what's extra?" Specifically: is reconstruction included, or just removal and drying? This is the most common billing surprise in the trade.
What we do with your information
We pass your name, phone number, city and description of the problem to a mold contractor serving your area. That's the entire point of the service. We don't sell your details to unrelated marketers and we don't put you on a mailing list. Full detail is on our privacy page.
Red flags worth walking away from
A few patterns show up often enough in the mold trade to be worth naming. A free inspection offered by the company that also wants the removal work is the arrangement Texas licensing rules were written to prevent, and it should make you slow down rather than speed up. So should a quote produced before anybody has located a water source, because it means the number came from a price list rather than from your house.
Pressure is the other one. Mold that has been growing for six months is not an emergency that requires a signature this afternoon. A contractor who says the price expires today, or who wants a large deposit before any work is scheduled, is selling rather than diagnosing. Active running water is genuinely urgent. Mold behind a wall is not.
Finally, be careful with anyone who leads with health claims. A remediation contractor is not qualified to tell you what a mold exposure is doing to your family, and the ones who try are usually building a case for a larger job.
What we don't do
We don't quote work, set prices, schedule crews, supervise anybody, or stand behind a contractor's workmanship. We don't hold your deposit and we're not a party to your contract. If a job goes badly, your recourse is with the contractor and, where licensing applies, with the Texas Department of Licensing and Regulation, which takes complaints against licensed mold professionals.
We'd still want to know. A contractor who treats a McLennan County homeowner badly doesn't get another referral from us.
What it costs you
The referral is free. We're compensated by the contractor side of the arrangement, not by you, and that compensation doesn't change what you're quoted. If a contractor ever tells you their price is higher because of a referral fee, we want to hear about it.
Not sure what you're looking at? Get somebody to come look.
Free referral to an independent mold contractor working McLennan County. No obligation.